Shipping and Returns – Augusta Ray

Shipping and Returns

FAQs

Our items are manufactured by pre-order to avoid over-production. They will be dispatched maximum within 2-3 weeks after receiving the payment. You will recieve an e-mail when the order has been dispatched.

The delivery costs depends on the zone. The rates are standardised and calculated by geo-localisation when adding the item to your cart.

The delivery will take between 3 to 5 working days from date of shipping for countries within the EU and up to 8 days for orders outside the EU. You can track your order with the tracking number you'll receive when your order is dispatched.

Delivery costs with Colissimo:

- France

Métropolitaine : 5,26 €

Outre-Mer 1: 8,50 €

Outre-Mer 2: 10,10 €

- Zone 1

Belgium, Germany, Luxembourg, Netherlands : 8,62 €

- Zone 2

Austria, Irlande, Italy, Portugal, Spain, UK: 9,90 €

- Zone 3

Czech Republic, Danemark, Estonia, Hungary, Latvia, Lituania, Poland, Slovakia, Slovenia, Sweden, Switzerland: 11,03€

- Zone 4

Bulgaria, Croatia, Cyprus, Finland, Greece, Malta, Rumania, Spanish island territories), Island, Norwegia: 12, 68 €

- Zone 5

Non european countries : 22,00€

Countries within the EU benefit of free returns.

Returns outside the EU countries are fee required.

To return you article, please contact our service desk at info@augusta-ray.com with the subject "return + your number of order".

After proofing your request, we will send you your return label per e-mail along with the information if the package has to be sent via your local post office or local access point.

After reception of your returned package, we will refund you to the banking details you used at purchase.

For a refund, please return your online order in its original condition to our Distribution Centre within 14 days of receiving it. The articles have to be in a perfect, unworn and undamaged condition including all tags and labels. For further questions please refer to info@augusta-ray.com

The return sending adress is:

S.A.R.L August

Avenue de Grande Bretagne

66000 Perpignan

France

If you don't know which size to pick or if you have requests for specific measurements, we will try our best to accomodate your request. Please write us to info@augusta-ray.com with the subject line "sizes".